Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign agai...(展开全部)

在线阅读本书 For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles develop...(展开全部)

Service of All the Dead is a crime novel by Colin Dexter, the fourth novel in his Inspector Morse series. The novel describes a series of murders in and around St Frideswide's Church, Cornmarket, which corresponds to St Mary Magdalen Church, Magdalen Street rather than the much smaller St Michael's Church, Cornmarket. The original church of St Frideswide was at the Priory of St...(展开全部)

"[MORSE IS] THE MOST PRICKLY, CONCEITED, AND GENUINELY BRILLIANT DETECTIVE SINCE HERCULE POIROT." --The New York Times Book Review This time Inspector Morse brings the imposition on himself. He could have been vacationing in Greece instead of investigating a murder that the police have long since written off. But he finds the crime--the brutal killing of a suburban churchwarden...(展开全部)

The sweet countenance of Reason greeted Morse serenely when he woke, and told him that it would be no bad idea to have a quiet look at the problem itself before galloping off to a solution. Chief Inspector Morse was alone among the congregation in suspecting continued unrest in the quiet parish of St Frideswide's. Most people could still remember the churchwarden's murder. A fe...(展开全部)

在线阅读本书 For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles develop...(展开全部)

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now.

罗伯特·B·登哈特（Robert B. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，美国国家公共行政研究院院士并且担任美国许多州政府和地方政府在质量管理、战略规划和公共生产率等方面的咨询顾问。作为国际著名的公共行政学家，登哈特博士曾经担任美国公共行政学（ASPA）会长、中佛罗里达大学公共行政系主任、密苏里—哥伦比亚大学副校长以及密苏里州长的生产率咨询委员会主席，他还是美国公共行政学会全国公共服务运动组织的创始人和第一任主席。登哈特博士著述甚丰，迄今为止，已经出版了16本专著，其中有代表性的著作包括：《新公共服务》，《公共组织理论》等。 https://priceschool.usc.edu/robert-denhardt/ 珍妮特·V·登哈特（Janet V. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，她的教学和...(展开全部)